Sales & Performance Leader

Reporting to the Head of Sales, the Sales Performance Leader is responsible for driving and leading the achievement of business goals through effective leadership, coaching and performance management. You will lead a team of Direct Sales Representatives, ensuring strong sales performance, customer outcomes, quality standards and compliance obligations are consistently met.

You will work closely with cross-functional teams including Underwriting, New Business, Client Services, Quality Assurance and Customer Application Support to ensure seamless customer experiences and strong commercial outcomes.


In This Role You Will

• Lead, coach and develop a high-performing team of Direct Sales Representatives to achieve monthly sales and business targets.
• Drive team engagement, capability uplift and performance through ongoing coaching, mentoring and development conversations.
• Monitor sales activity, productivity and quality metrics to ensure team objectives are achieved.
• Conduct regular performance reviews, one-on-one coaching sessions and team meetings.
• Ensure compliance, quality and customer service standards are consistently maintained.
• Identify performance trends, risks and opportunities, implementing strategies to improve results.
• Partner with key stakeholders across Sales, Underwriting, Client Services and Quality Assurance.
• Support workforce planning and prioritisation to ensure business continuity and customer service levels are maintained.
• Lead onboarding, training and development initiatives for new and existing team members.
• Contribute to business projects and continuous improvement initiatives that enhance customer and commercial outcomes.
• Foster a positive, cooperative and accountable team culture aligned with TAL's values and purpose.

Qualifications

• Demonstrated success leading and coaching sales or contact centre teams to achieve strong performance outcomes.
• Previous leadership experience within life insurance, financial services, contact centre or a related environment.
• Strong people leadership skills with the ability to motivate, influence and inspire others.
• Writes and speaks with ease.
• Proven ability to build effective stakeholder relationships across multiple business areas.
• Strong problem-solving skills and the ability to make sound business decisions.
• High attention to detail with a focus on quality and compliance.
• Effective time management and organisational skills with the ability to manage competing priorities.
• Intermediate Microsoft Office skills.
• RG146 qualification (or willingness to obtain) will be highly regarded.
• A growth- focused mindset with a passion for customer outcomes, team development and continuous improvement.